Schedule

Registration 8. a.m.–9.15 a.m.

9.15 a.m.–9.30 a.m.

Kick-off

Opening remarks by MC Brendan Tierney

9.30 a.m.–10 a.m.

Louise McDonnell - AI-Powered Social Selling for Retail & Service Businesses in 2026

10 a.m. - 10.30 a.m.

Damien O'Driscoll - The Biggest Technology Mistakes Retailers Make (and How to Avoid Them)

10.30 a.m.–11 a.m.

Panel Discussion - Tech Trends That Count: Prioritising the Right Investments

Break 11 a.m.–11.30 p.m.

11.30 a.m.–12 p.m.

Louise Lally - Elevating Retail Through People Skills

Louise, an experienced retail consultant, will speak on the importance of people skills and training in retail, emphasising the need for human connection in digital transformation.

12 p.m.–12.30 p.m.

Fireside Discussion - Importance of investing in your People - Case Study - Kevin Egan Cars

12.30 p.m.–1 p.m.

Dr. Oran Doherty - From Insight to Impact: Turning EX and Culture into Real Results

Lunch included 1 p.m.–2 p.m.

2 p.m.–4.00 p.m.

Workshop - A retailer's guide to a strong spring trade, a 90-minute workshop with Miriam Simon.

Covering the following:

-Current trading landscape.

-The change in consumer, and how this year may play out across retail, hospitality, beauty and hair.

- Key trading dates.

- Top visual trends for 2026.

And loads and loads of trading lever inspiration ideas and real life examples that can help businesses trade effectively over the coming months.

A mini workbook is included for all attendees.

4.00 p.m.–4.05 p.m.

Closing Remarks and Networking

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